Gold Rings
Platinum Wedding Rings
Tantalum Rings
Palladium Wedding Rings
Gold Rings
Palladium Rings
Platinum 3D Rings
Lab Grown Diamond Earrings
Birthstone Rings
It happens so often - that important question that you need answered before you've bought your product or after it's been delivered. We know how it feels and this is why we have listed some of the most frequently asked questions which should hopefully help answer your question. However, if for some reason we have not listed and answered your question, please call us on 0414 500 999 or send us an email at [email protected]. We endeavour to answer all emails within 5 hours on working days.
- Q: What methods of payment do you accept?
- Q: Can I place my order over the phone?
- Q: I would like to buy Temple and Grace jewellery buy paying just 25% advance. Do you charge any interest or add on any fees?
- Q: How can I return my purchase for an exchange or refund?
- Q: Are your diamonds conflict free?
- Q: What are your office opening times?
- Q: Can you visit me at my home or office to understand my jewellery requirements and give me a quote?
- Q: Do you sell Gift Cards?
- Q: Do you deliver jewellery outside of Australia?
- Q: What guarantee do I receive when I purchase my jewellery from Temple and Grace?
- Q: Can you adjust my ring or bracelet?
- Q: Can I get a written valuation of my purchase from Temple and grace in order to insure my goods?
- Q: Do you engrave items?
- Q: Do you buy gold?
- Q: I live a few hours away from Sydney, but I would love to physically see and try-on your range of Engagement Rings and Wedding Bands. Will the drive to your showroom be worth the time and effort?
- Q: I live a few hours away from jewellery showrooms in Sydney/Melbourne, but I would love to physically see and try-on your range of Engagement Rings and Wedding Bands. Will the drive/flight to your showroom be worth the time and effort?
- Q: I have a diamond and would like you to set it for me in a ring or a piece of jewellery. Can you do it?
- Q: Why are your Engagement and Wedding Rings so reasonably priced as compared to other Australian jewellers?
- Q: Do you ever go on sale or offer discounts?
Q: What methods of payment do you accept?
A: At Temple and Grace we believe in making online jewellery shopping quick, easy and convenient. With this in mind we accept a number of payment methods including debit/credit cards, paypal, Zip pay and Temple and Grace gift cards. We also accept payments via bank transfer and cash. Please contact us if you would like more information on our payment methods.
Q: Can I place my order over the phone?
A: Sure. At Temple and Grace we love what we do and we love speaking with our customers. There's no better way to start customising your jewellery than having a conversation. Call us on 0414 500 999. We promise that you will love the piece the jewellery we make for you.
Q: I would like to buy Temple and Grace jewellery buy paying just 25% advance. Do you charge any interest or add on any fees?
A: No, we do NOT charge any interest or fees. We've made the process of buying jewellery online or in-store easy and simple. You can buy your favourite jewellery pieces by paying just 25% advance. We will call you when your jewellery is ready for dispatch and that's when you can pay the balance 75%. If you would like to spread your payments over 6 months, that's possible too. However, please note that we will dispatch your jewellery when you have made the payment in full.
Q: How can I return my purchase for an exchange or refund?
A: Being Sydney, Melbourne, Brisbane, Perth and Adelaide based Master jewel-smiths means that we pay attention to the minutest detail. Every piece of jewellery is made with extreme levels of care and passion. We offer a free exchange or 100% refund anytime within 100 days for any jewellery that you buy/order from the website if it has not been used or customised. However, please note that customised jewellery pieces cannot be exchanged or returned as these have been crafted specifically to your requirement. Engraving is considered as 'customising a ring' and hence engraved rings cannot be exchanged or returned.
Jewellery that is not customised can be returned anytime within 100 days only if it is not used. Please note that we will NOT accept returns for used jewellery. Jewellery should be returned in brand new original condition with the packaging supplied.
Q: Are your diamonds conflict free?
A: At Temple and Grace, we are committed to ensuring that every stone we sell is of sound provenance through our Zero Tolerance Policy towards conflict diamonds. Every diamond we sell is certified conflict free.
We guarantee this by maintaining partnerships with only the leading cutting houses that source their rough diamonds from carefully selected mines in South Africa, Russia, Canada, and Australia. Every diamond we sell comes with a warranty from our suppliers certifying it is conflict free.
When you visit our jewellery boutique in Sydney, Melbourne, Brisbane, Perth and Adelaide, we will be happy to explain to you the process we undertake to source and select conflict-free diamonds of the highest standard.
Q: What are your office opening times?
A: We are available from 9:30 a.m to 7:30 p.m. from Monday to Friday at our Sydney showroom. We are also available from 9:30 a.m to 5 p.m on Saturday and Sunday. Kindly book an appointment online or call us on 0414 500 999 to arrange an appointment during which we can show you our sparkling collection and understand your requirements.
Q: Can you visit me at my home or office to understand my jewellery requirements and give me a quote?
A: Yes. We can visit you at your home or office in any city in Australia at a mutually convenient date and time. At Temple and Grace we love customising jewellery. If you have a design in mind or would like us to design something special for you, simply call us on 0414 500 999 to discuss your requirements. Being jewellery-makers ourselves means that we guarantee the best craftsmanship at prices far lower than high-street jewellery retailers.
A: Yes we do. Our gift cards are a popular option for those who like to gift the freedom of choice. Ranging from $250 to $10,000, our gift cards are beautifully presented in a luxury box allowing you to add your own personalised message.
Q: Do you deliver jewellery outside of Australia?
A: Temple and Grace has customers around the world. We ship our jewellery across the world from Australia.
Q: What guarantee do I receive when I purchase my jewellery from Temple and Grace?
A: All Temple and Grace jewellery is handcrafted to the highest Australian standards. Being reputed Sydney based jewellery-makers ourselves, means that we offer un-paralleled value and the finest quality. This is why we are the only jewellers who offer a buyback guarantee even on customised jewellery.These rights are additional to your statutory rights.
Q: Can you adjust my ring or bracelet?
A: Yes. We offer free size adjustments for a lifetime on all Temple and Grace jewellery pieces, for metals that allow for re-sizing. To take advantage of this complimentary service, simply call us and we will be happy to be of help. However, please note that titanium, tantalum, zirconium, meteorite, dinosaur bone, carbon fibre and elysium rings cannot be resized, as the nature of these metals, do not allow for re-sizing.
Q: Can I get a written valuation of my purchase from Temple and grace in order to insure my goods?
A: Yes. We can provide you with a complete valuation guide which includes all the details and value of the jewellery purchased. This valuations report will help you insure your jewellery against theft and damage.
A: Yes, we offer a free engraving service when you buy from us. Being jewellery-makers ourselves means that we can do more than what most jewellery retailers do. While we can engrave most jewellery pieces, please be aware that some items may be unsuitable for engraving. If you have any questions about our engraving service, please contact us and we will be happy to be of help.
A: We can certainly be of help here. If the gold jewellery piece was purchased from us, we are able to offer an exchange value against another Temple and Grace purchase. Please contact us and we will be happy to be of help.
Q: I live a few hours away from jewellery showrooms in Sydney/Melbourne, but I would love to physically see and try-on your range of Engagement Rings and Wedding Bands. Will the drive/flight to your showroom be worth the time and effort?
A: Yes, we certainly believe so! At the Temple and Grace jewellery showroom in Sydney, Melbourne, Brisbane, Perth and Adelaide, you can see hundreds of Engagement and Wedding Rings. Here, we also have on display all the precious and semi-precious metals. We can also show you the various metal colours, finishes and styles. We guarantee that a visit to our showrooms will be time well-spent. Since we are jewellery-makers ourselves (not middlemen), we also guarantee that you will save over 40% when you buy your wedding bands, engagement Rings, loose diamonds or bridal jewellery from us. We also often have clients flying in from Adelaide and Tasmania. Not only do they love our jewellery, they often use the massive savings for a lovely holiday in Sydney/Melbourne. Please visit us to see why Temple and Grace jewellers is Australia's No.1 engagement and wedding ring jewellery store in Australia.
Q: I have a diamond and would like you to set it for me in a ring or a piece of jewellery. Can you do it?
A: Yes, we certainly can. We custom make engagement rings and other fine-jewellery pieces. If you have a loose diamond already, we can set your diamond perfectly to ensure that the piece of jewellery really stands out. What makes Temple and Grace unique from other jewellers is that we are Master jewel-smiths ourselves (not middlemen). We are experts in handcrafting jewellery and this is what makes our jewellery stand out from the crowd. While it's great to have a good diamond, what's even more important is the finesse with which it is set. This is truly what makes a piece of jewellery look outstanding.
Q: Why are your Engagement and Wedding Rings so reasonably priced as compared to other Australian jewellers?
A:
We are Master jewel-smiths. The jewellery you see on our website is crafted directly by us. When you shop from us, you cut out the middleman (the high-street jeweller) and this translates in massive savings for you. We are also well-known Diamond wholesalers and also sell direct to the public. When you buy a Diamond at a wholesale (trade price), the overall price of a piece of jewellery drops considerably.
Very often, high-street jewellers request us to send them loose diamonds or finished jewellery pieces so they can show them to their client's. All they do is add their margins to our lovely masterpieces.
Shop online or call us on 0414 500 999 to book an appointment to visit one of Sydney's most trusted jewellery showroom for loose diamonds, Engagement Rings and Wedding Bands.
Q: Do you ever go on sale or offer discounts?
A:
Being Master jewel-smiths (jewellery-makers) ourselves, we work on wafer-thin margins. Unlike traditional high-street retailers, we do not have big mark-ups. We do not believe in marking up our prices and then discounting them. This is why we never go on sale. In fact, we encourage our clients to feel free and compare our gold/diamond quality and prices with other jewellers. Since we're a small business, we take exceptional care and handpick every diamond that goes into the making of our jewellery.
Think about it - is any Australian jeweller able to offer a lowest price guarantee and a 100 day buyback? We can! That's because we know that Gold, Platinum and Diamonds when coupled with expert craftsmanship, grows in value, year after year. Finally, we'd like to encourage you to visit our jewellery boutique in Sydney to see and experience the finesse with which we make our jewellery. And if you're unable to visit us or are unsure about a particular style, feel free to call us for a video tour. We're human too and we understand that you're buying jewellery online. We're more than happy to show you a particular engagement or wedding ring over a video call and even answer all your questions about the metal, the diamonds, the finish etc. With Temple and Grace Jewellery, we promise you're in safe hands.
Finally, we're members of the Jewellers Association of Australia (JAA) and recognised by the Gemological Institute of America (GIA).
